Terms of service

1. The agreement

By creating an account or using Knack you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and “you” means that company.

2. Your account

Keep your credentials secure and tell us promptly at support@theknack.ai if an account is compromised. You are responsible for what happens under your account and for the people you invite to your workspace. Accounts are for named individuals, not shared logins.

3. Recording and consent (please read this one)

Knack records conversations, typically in person and typically including people who are not our users. You are solely responsible for ensuring that every recording you make is lawful, including obtaining whatever consent applies where you and the other participants are located.

Recording laws vary. Many jurisdictions, including roughly fifteen US states, require the consent of all parties to a confidential communication, and some treat a violation as a criminal offence. It is your obligation to know the rules that apply to you and to follow them.

You agree to indemnify us against claims arising from recordings you make, including claims by people you recorded. We may suspend an account if we believe recordings are being made unlawfully.

4. Your content stays yours

You keep all rights to your recordings, transcripts and everything derived from them. You grant us only the licence we need to run the service for you: to store, process, transcribe and analyse your content so we can give you the product.

We do not use your content to train AI models, and we do not sell it.

5. Acceptable use

Do not use Knack to:

• Record anyone unlawfully, or in breach of a duty you owe them.
• Break the law, infringe someone's rights, or harass anyone.
• Attempt to breach, probe or overload our systems, or circumvent access controls.
• Resell or white-label the service without our written agreement.
• Reverse engineer the service, except where that right cannot lawfully be excluded.

6. Availability, and what this product currently is

We aim to keep Knack running and to process recordings promptly, but we do not currently offer a contractual uptime commitment. Processing depends on third-party AI providers and can be delayed or interrupted.

Knack is an early-stage product under active development. Features may change, transcription and AI output can contain errors, and you should verify anything that matters against the audio rather than relying on a generated summary. Keep your own records of anything you cannot afford to lose.

7. Fees

Paid plans are billed as agreed at sign-up. Where no fee has been agreed, access is provided free and may be changed or withdrawn with reasonable notice. Fees exclude taxes unless stated.

8. Ending it

You may stop using Knack and ask us to close your account at any time by writing to support@theknack.ai. We may suspend or end access if you materially breach these terms, or to comply with the law.

You can request an export of your content before you go, and deletion after. See the privacy policy.

9. Liability

To the fullest extent the law allows, Knack is provided “as is”, and we exclude implied warranties. We are not liable for indirect or consequential loss, lost profits, or lost data, and our total liability in any twelve-month period is limited to the amount you paid us in that period.

Nothing here excludes liability that cannot lawfully be excluded.

10. Changes

We may update these terms. If a change is material we will tell account holders and update the effective date. Continuing to use Knack after that means you accept the change.

11. Contact

support@theknack.ai · See also our privacy policy.